Orders & Returns

Changes or Cancellations

While we strive to accommodate changes or cancellations to your order, please note that our efficient 'just in time' pick, pack, and ship system may have your order already in transit. In most cases, altering or canceling orders is not feasible.

Missing or Damaged Orders

If your order is incomplete or hasn't arrived, kindly allow the following working day for any missing boxes to be delivered. If the situation persists after the second working day, please reach out to us via email at enquiries@premcrest.co.uk. Include your order number and contact details.

In the unfortunate event that your order arrives with damaged items, promptly take photos of the affected items and email them to enquiries@premcrest.co.uk. Clearly mention the invoice or order number, product code, and quantity of damaged items.

Returns Procedure

We regret that we cannot accept returns of chilled and frozen goods, or unsaleable items, including those specially ordered to fulfill your unique order requirements.

For all other products, we kindly request that you adhere to the following:

• Ensure the case(s) are sealed and in their original condition.
• Include the invoice with the returned item(s) and state the reason for the return.
• Re-package the goods securely to prepare for their return.

If you wish to arrange collection, please note that there will be a charge, in line with the rates set by our Logistics partner. Our minimal mark-up policy doesn't allow us to cover this expense.